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Our Customer Care Policy sets out the level of customer care that you, as a customer (or potential customer), can expect to receive from budgieweb.
Our Policy is built on the belief that sustainable growth is met only through satisfying our customers needs.budgieweb is an affordable web design & development company. As such, budgieweb aims to provide affordable websites to our customers which meet their needs and budgets, without compromising on quality.
To achieve this aim, we continuously endeavour to ensure our products are delivered within the cost, quality and delivery time-frames agreed with our customers. In addition, we aim to discuss customer needs in non-technical terms, where appropriate. Our customers can also expect accurate information and progress updates. There will be no hidden extras.
To read more on our Service Standards please click here
Our Customer Care Policy also aims to remove the dreaded "small print". Terms & Conditions do exist and are provided to all customers before they purchase any of our products. We also endeavour to point out those aspects that are most important for the customer to be aware of.
This policy also sets out our Response Policy for contact with us. Furthermore, it also gives guidance on how budgieweb employees are expected to behave and how we receive and deal with complaints and praise.Please take the time to read our Customer Care policy, which can be accessed through the links on the left.
If you have any further questions regarding any aspect of our Customer Care Policy, please contact us at customercare@budgieweb.co.uk.