Customer Care

Customer Care - Our Refund Policy

Being a commercial enterprise, we understand all too well the importance of a reliable delivery date to the success of your business. We would like your continued custom and recognise that any site you order from us must be delivered by the agreed delivery date(s).

It is therefore the policy of budgieweb to ensure that our customers are adequately compensated where a product is delivered late to that customer, for reasons which could have been prevented by budgieweb. This compensation is delivered as a reimbursement (or credit if applicable) of a percentage of the total fee due from the customer for the product.

The standard refund rates are set out in the following table. Terms & Conditions apply (please see an extract below).

• Refunds can only be applied where a payment has been received, otherwise the refund will take the form of a credit to be allocated against the latest payment due.
• The refund can only be applied where a delivery date has been agreed between budgieweb and the customer and where that delivery date has subsequently been missed by budgieweb. This delivery date will always be confirmed to the customer by budgieweb, within the order agreement, by the means defined by the customer.
• The delivery date will only become binding once accepted by the customer and upon receipt of any initial payment due by the customer, by the date specified for receipt of this payment and confirmation, as set out within the order agreement.
• All due payments must be cleared before budgieweb can commence work on the product.
• Where agreement and/or any payment due is received after the date specified for receipt of the agreement and/or any payment, as defined within the order acknowledgement, then budgieweb reserves the right to amend the delivery date in line with its order schedule.
• Where a new delivery date is required, due to a delay in the receipt of order agreement and/or any payment due from the customer, or due to a delay in clearing that payment, then a new delivery date must be agreed between the customer and budgieweb.
• Work will not commence on any product until a delivery date has been agreed between budgieweb and the customer and the funds from any required payment has been received and cleared into the budgieweb bank account.
• Where a new delivery date cannot be agreed between the customer and grownline then either budgieweb or the customer reserves the right to cancel the order. (please refer to reimbursement of funds on cancelled orders)
• Where the order is cancelled by the customer and where works have started on the website (in line with the order schedule) then budgieweb will issue an invoice for any amount due.
• All refunds will be confirmed to the customer by the method agreed with the customer.
• All refunds will be released by budgieweb within 28 working days of the date of the refund confirmation issued by budgieweb to the customer receiving the refund.

If you would like to comment on our Refund Policy please click here. Please use the menu on the left to review other sections of our Customer Care Policy